If you require emergency support or have a down system,
- Please call our 24-HR Emergency After Hours Service at (586) 598-8750.
We have personnel stationed throughout North American and it is our commitment to arrive onsite 24-Hours from initial contact.
If you would like to schedule an Inovision personnel for service call to site to do preventative maintenance, software upgrades, or troubleshooting non-emergency issues,
And we can arrange for a service call to your site.
Many issues can be resolved remotely with over-the-phone support, or via remote system diagnostics through a VPN Tunnel (*if already installed).
Spare parts are inevitable and we can source spare parts for your system.
- Identify and order genuine OEM replacement and spare parts at competitive prices
- Get emergency parts expedited to your factory (sometimes same day pending location)
- Provide recommended critical spare parts lists and preventative maintenance training to prevent downtime
- Send you electronic manuals for system operation and maintenance and any component provided with the system.
If you do not have access to the individual part numbers for the required items, please provide us the following information:
- Robot Serial Number or System Machine Number
- Part Description
- Part Location on the Machine
- Part Function
- Photos (Close-up, Mid-Range, Full Machine)
To Get Spare Part, please fill out our Parts Order Form you can download here:
New Parts Order Form.pdf
VPN Remote Access
Allowing us to setup a VPN Tunnel Connection to the system we will install allows for remote diagnostics and troubleshooting quickly. This gets your system back online as fast as possible, with as little work on your end as possible.